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Frequently Asked Questions

Overview

Magic Crate is a subscription service for 3-12 year olds wherein theme-based activity kits are mailed to your doorstep every month. Each month’s crate is based on a fresh new theme (e.g., Water, Wind, Rainforest, Mad Science) and contains all material for 2 Science activities, 1 art activity and a game. The crates are setup to be do-it-yourself activities and come disassembled for the child to assemble & play along with the parent or grandparents. Magic Crate can be subscribed to for a period of 3, 6 or 12 months.

The starting point for us are the common core standards that lay out target skill and knowledge achievement levels of children of various age groups. Based on target learning outcomes, our early childhood experts identify themes that are most interesting to children and work with our award winning team of toy & game designers to design activities around those themes. These are then iteratively tested for ease of use by young children, safety, and ability to meet target learning outcomes and of course, the fun quotient. The completed crates are then shipped to our early family of adopters for their feedback. Changes arising from the feedback are then incorporated, re-tested and only then are they mailed to our customers.

Magic Crate has been designed based on the principle of integrative education: different branches of knowledge and skills have been taken into account in design of activities and allow the child to gain different experiences and skills from various branches of knowledge.

The crates have been designed to be age-appropriate for your child's age. Typically, children in the age group of 2.5-4 years will require some support from parents while the older children would be able to do most of the activities on their own. There might be specific steps in an activity which might require parental intervention, for example - use of scissors. These will be called out in each of the activity booklets.

Research has shown a direct correlation between stimulating activities in the early years and child’s brain development. Also, in this age group, children spend double the time at home as at school. A significant part of the time at home is spent in front of TV or playing with devices. It becomes important that something new, something fresh be provided to the child on an ongoing basis – which is why we offer Magic Crate as a subscription service.For your convenience, we allow subscriptions of multiple lengths (3, 6, 12 months) and cancellation when needed.

Yes, you may! If you would like to move to a lower or higher age segment during a subscription or any-time, let us know via email / chat / phone-call & we will switch your subscription to the right age segment at no additional charge. You will receive the remaining boxes in the new age segment.

Ordering Magic Crate

You will get an email & SMS confirmation of the order to your signed up email address & registered mobile number (RMN). In addition, you will get a payment confirmation message from PayU for the Order Value. PayU is our preferred Payment Gateway.

We work with a third-party vendor called PayU India. PayU is a PCI DSS (Payment Card Industry Data Security Standard certification) verified. PayU collects payments on behalf of us & processes your Credit Card, Debit Card or Netbanking for you.

Absolutely! We allow Cash on delivery on orders. Please select "COD" on the final checkout page.

Rarely, we do have a payment failure when the payment does not get credited immediately. In these cases, please call us at Customer Support or email us at support@magiccrate.in and we will be happy to resolve the issue.
Typically the funds will be released by the bank/payment vendor to you or to us. If it is released back to you, you will need to re-purchase the crate. If it is released to us, we will process & send out the order confirmation shortly after receipt of confirmation from the bank.

Shipping

Shipping is absolutely free for you! You will only need to pay the charges mentioned in the final order confirmation page. All taxes are included in the final price mentioned.

We ship using reputed courier companies for major cities & India Post when courier companies do not deliver to your Pin Code.

Please reach out to us via phone or e-mail and Customer Service team will help you out!

Please refuse delivery if the box has been visibly damaged. If the damage is to the content, please reach out to us via phone or email and our Customer Service team will help you out!

Subscription Model, Cancellation & Refunds

The first themed crate from the subscription will be shipped immediately on order confirmation. Each month's box will be shipped out on the same calendar day of every month as your original order date, until your subscription expires. Each month will bring a new theme and activities that allow the child to explore different facets of the theme.

Absolutely! If you need to cancel the subscription at any time, please give us a call at Customer Service. We will cancel your subscription and refund pending amounts to your original source of funds.

You can cancel at any time. Crates already received by you will be charged at Rs. 699 per crate and remaining money will be refunded. Refund will be initiated within 24 hours of cancellation.

Typically all refunds are processed within 7-10 business days and refunded through the payment method.

Unfortunately, we will be unable to take back return of an opened crate or activity. Please do remember that we allow cancellations of future subscriptions.

Customer Service

We would love to hear from you – Brickbats or Bouquets! Please call us at Customer Support or email us at support@magiccrate.in to provide your valuable feedback. If your suggestion can help us improve our products, we may even send you a token reward in appreciation!